Artisan keycap Dome, Register of Life and Death-Sun Wu Kong

GENERAL INFORMATION

• Please be noted that addresses under PO Boxes, military and restricted areas, all naval ports and Jurong Island are not supported for shipping. 
• To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery.
• When your order is shipped, you will receive a notification via email with a tracking number. At the same time, the order status in your account on SMELT STARS website is changed to “Shipped”. You can check the logistics update information at the end of the SMELT STARS page.

CUSTOMS DECLARATION

• Dear user, the following are the terms and conditions for SMELT STARS self-declaration of customs duties: Customers are responsible for import duties, taxes, and brokerage fees according to their country’s laws, regulations, and restrictions. You may check with your country’s customs office to determine if there will be additional costs. You are responsible for all the duties and obligations related to the customs declaration, including but not limited to paying import taxes, tariffs, value-added taxes, and other fees. We can provide technical support and advice on customs declaration, but we will not be responsible for the declaration. You must comply with the customs laws, regulations, rules, and restrictions of your country to ensure that your customs declaration is legal and compliant. The interpretation of these terms and conditions is jointly shared by you and the customs. Thank you for your support and trust. If you have any questions or need further assistance, please feel free to contact our customer service.

STANDARD AIR TRANSPORTATION

• General transport:
• 9-19 working days in most countries and regions (1-3 days for order processing and delivery, 7-17 working days for transportation).
• For remote areas, this may take longer.
• During peak seasons (such as Mother's Day and Christmas), transportation may require an additional 5-7 working days. Shipping by local post.
• Express transport:
• 4-5 working days in most countries and regions (1-3 days for order processing and delivery, 3-4 working days for transportation).
• For remote areas, this may take longer.
• During peak seasons (such as Mother's Day and Christmas), transportation may require an additional 2-3 working days. Shipping by DHL/Fedex.

PAYMENT METHOD

• We support PayPal, Visa, Mastercard, American Express, JCB, Discover, Diners Club Payment by the above channels.

WARRANTY

• Within one year from the day you buy, SMELT STARS will provide you with warranty service for any genuine SMELT STARS product you purchase on any platform. You can contact us first to send a photo of the damaged product to support@smeltstars.com. We will evaluate the damage degree of the product according to the pictures you provided, and then give you a reply to let you know whether the product can be repaired.